FAQ

 

Frequently Asked Questions

 
 

What is Novel Cabinet Makers?

Novel Cabinet Makers is a danish furniture brand based in Copenhagen. We are committed to bring the sculptural elegance of mid-century modern design into your home.

What does Novel Cabinet Makers stand for?

We make it easy for you to enjoy design. Our designs are colourful and unique and we make products you’ll want to hold on to for a very long time.

Where is Novel Cabinet Makers from?

We’re a Danish company with a truly global mind. Our headquarter and showroom are located in Copenhagen, Denmark.

Can I speak to someone in person?

Of course! We are available to answer your questions every day via telephone or email. When you get in touch you'll be assigned a personal Novel Team member who will take care of your questions or your order, from the initial enquiry to the final stages. Find your right Novel Team member here.

Where can I see, feel and try-out Novel Cabinet Makers products?

We have a broad network of dedicated dealers and you can use our Store Locator to find a store near you. Please note that as our dealers do not necessarily carry the entire Novel Cabinet Makers collection, we encourage you to contact them in advance if you are looking for a specific product.

How good is the quality of Novel Cabinet Makers Designs?

We design our pieces down to the finest detail. Our product development team obsesses over materials and finishes to make high-quality products you’ll want to hold on to for a very long time. Our products are tested and adhere to many different global and local quality standards. Get in touch with questions on specific products.

Where are the Novel Cabinet Makers products made?

We rely on the experience of renowned European factories to deliver the highest quality craftsmanship. We develop all of our products until we are satisfied with each detail. In terms of manufacturing, we work only with trusted factories around Europe.

How do I place my order?

Your orders can be placed quickly and easily via our website. Just add the products you want to your cart and proceed to checkout. After providing the necessary information, you can finalize your order and look forward to receiving your new design pieces. If your are retail or contract buyer please contact our Sales Team at sales@novelcm.com.

How can I pay for my Novel Cabinet Makers order?

We currently accept most major credit cards, to make it as secure and convenient for you as possible.

How is my payment processed?

We work with a well-established payment provider called Stripe. All communication is done via a fully secure connection.

When will my credit card be charged?

To ensure a smooth processing of your order, your card will be charged immediately after placing the order.

Can I change or cancel an order I just placed?

If you have made a mistake during the purchasing process, or had a change of mind, the order can be modified if it has not been shipped from our warehouse. To ask for shipping status or modify your order please get in contact with our Novel Team.

Which countries does Novel Cabinet Makers ship to?

We currently ship to Europe. If you would like to order from outside Europe please contact our Sales Team at sales@novelcm.com. However we reserve the right to reject an order if the shipping process is not reasonable.

How much does Novel Cabinet Makers charge for shipping?

It depends on where you live and on the type of product. See the shipping charges at checkout.

 

How long do I have to wait for my products?

Unless otherwise stated on the product page, orders ship within a few days. During a pre-order period some products will ship right away and some will ship later.

Depending on how many people ordered the product before you, you will get your product in the first batch or a later one. We will make sure to let you know when your product is expected to ship.

Does my furniture come with a guarantee?

Our products come with a 2 years guarantee starting from the day you took possession of the product. You should therefore always keep your sales receipts and any delivery statements.

What is our return policy?

We want you to be 100% satisfied with your purchase from Novel Cabinet Makers. If you are not happy with your item, you may return your undamaged and unused purchase within 14 days. Due to the high quality of the materials and fabrics of our products, the customer is responsible for shipping charges associated with returning a non-damaged item.

What do I need to do if I want to return a product?

Just contact us and we will make the process as easy as possible for you. Send an email to sales@novelcm.com.

What can I do if a product arrived damaged?

Our aim is to provide furniture that is fully functional upon receipt and made with quality craftsmanship. Once you have received your delivery, please inspect it for quality. We will return, refund or replace any item that arrives damaged. Please get in touch with us at sales@novelcm.com.