WHICH COUNTRIES DOES NOVEL CABINET MAKERS SHIP TO?

We currently ship to Europe. If you would like to order from outside Europe please contact our Sales Team at sales@novelcm.com. However we reserve the right to reject an order if the shipping process is not reasonable.

 

HOW MUCH DOES NOVEL CABINET MAKERS CHARGE FOR SHIPPING?

It depends on where you live and on the type of product. See the shipping charges at checkout.

 

HOW LONG DO I HAVE TO WAIT FOR MY PRODUCTS?

Unless otherwise stated on the product page, orders ship within a few days. During a pre-order period some products will ship right away and some will ship later.

Depending on how many people ordered the product before you, you will get your product in the first batch or a later one. We will make sure to let you know when your product is expected to ship.

 

DOES MY FURNITURE COME WITH A GUARANTEE?

Our products come with a 2 years guarantee starting from the day you took possession of the product. You should therefore always keep your sales receipts and any delivery statements.

 

WHAT IS OUR RETURN POLICY?

We want you to be 100% satisfied with your purchase from Novel Cabinet Makers. If you are not happy with your item, you may return your undamaged and unused purchase within 14 days. Due to the high quality of the materials and fabrics of our products, the customer is responsible for shipping charges associated with returning a non-damaged item.

 

WHAT DO I NEED TO DO IF I WANT TO RETURN A PRODUCT?

Just contact us and we will make the process as easy as possible for you. Send an email to sales@novelcm.com.

 

WHAT CAN I DO IF A PRODUCT ARRIVED DAMAGED?

Our aim is to provide furniture that is fully functional upon receipt and made with quality craftsmanship. Once you have received your delivery, please inspect it for quality. We will return, refund or replace any item that arrives damaged. Please get in touch with us at sales@novelcm.com.